Shipping Policy

Shipping Policy

Last Updated: May 22, 2026

Thank you for shopping with Elarvozu! We understand you’re excited to receive your order, so here’s a detailed guide on how our shipping process works and what to expect.

1. Order Processing

Our team begins preparing your order as soon as it is placed. Typically, it takes about 3 business days to verify, pack, and hand over your items to our shipping partners.

  • Orders placed during weekends will usually be processed on the following business day.

  • During high-volume periods, such as holidays or sales events, processing may take slightly longer.

2. Shipping & Delivery

Once shipped, your package is expected to arrive within approximately 10–20 business days.

We charge a flat shipping rate of $5.99 USD for worldwide delivery.

Occasionally, delays may occur due to customs inspections, carrier disruptions, weather conditions, holidays, or other factors beyond our reasonable control. We appreciate your patience in such situations.

3. Tracking Your Order

You will receive a Shipping Confirmation Email containing your tracking number once your order has been shipped.

  • You can track your package using global tracking platforms such as 17TRACK.

  • Please allow approximately 1–3 business days for tracking information to become active after the shipping label has been created.

If your tracking information has not updated after this period, please allow additional time as packages may still be moving between carrier facilities.

4. Partial Shipments

If your order contains multiple items, they may occasionally be shipped separately from different warehouses or fulfillment centers to help ensure faster delivery.

  • Each shipment may have its own tracking number.

  • Tracking information for each package will be sent to the email address associated with your order.

  • Receiving one package before another does not necessarily mean that any items are missing.

5. Order Modifications

If you need to update your shipping address, phone number, or make changes to your order, such as size, color, or quantity, please contact us at support@elarvozu.com within 12 hours of placing your order.

Please include:

  • Your Order Number

  • Your Order Email

  • Details of the requested changes

We will do our best to accommodate your request before your order enters fulfillment.

Once an order has been processed or shipped, we may no longer be able to modify the shipping information or order contents. In such cases, you may need to contact the shipping carrier directly for assistance.

6. Missed Deliveries

If the courier is unable to deliver your package, they may leave a delivery notice or hold the package at a nearby facility for collection.

If you miss a delivery:

  • Check your tracking information for the latest delivery instructions.

  • Contact your local delivery provider using your tracking number.

  • If additional assistance is required, contact our support team at support@elarvozu.com.

Please note that customers are responsible for providing accurate shipping information and collecting packages when required.

We cannot guarantee refunds or replacements for packages returned because of an incorrect or incomplete address, repeated failed delivery attempts, or failure to collect the package from the carrier.

7. Delayed Shipments

If your package appears to be delayed:

  1. Check Tracking – Review the most recent tracking update. If the last update occurred within the past 7 days, your shipment may still be moving normally through the carrier network.

  2. Contact Us – If there have been no tracking updates for more than 7 days, email support@elarvozu.com with your Order Number and Order Email.

Our support team will review the available tracking information and assist with investigating the shipment.

8. Lost or Stolen Packages

We understand how frustrating a missing package can be.

If your shipment appears to have been lost in transit:

  • We will work with the shipping carrier to investigate and trace the package.

  • If the carrier confirms that the package was lost in transit, we will arrange an appropriate resolution, which may include a replacement at no additional cost.

Important: If tracking shows that a package has been successfully delivered but you cannot locate it, please first:

  • Check around your property or delivery location.

  • Ask household members or neighbors.

  • Check with your building reception, front desk, concierge, or property management.

  • Contact the local delivery carrier.

Once a package has been confirmed as delivered by the carrier, claims may be subject to the carrier’s investigation and our applicable refund or shipping policies.

9. Shipping Origins & Destinations

Shipping Destinations

We ship to most countries and regions worldwide.

If we are unable to deliver an order to your destination, we will contact you using the email address provided during checkout.

Shipping Origins

Orders may be shipped from different warehouses, fulfillment centers, or partner facilities depending on product availability, inventory location, and your delivery destination.

Our fulfillment network may include facilities in the United States, Canada, Australia, the EU, and other international locations.

Some orders may also be shipped directly from our partner manufacturers or fulfillment providers to help maintain product availability and efficient delivery.

10. Customs, Duties & Shipping Disclaimer

By placing an order with Elarvozu, you acknowledge and agree to the following:

  • Shipping Times: All processing and delivery times are estimates and are not guaranteed.

  • Customs, Duties & Taxes: Customers are responsible for any applicable customs duties, import taxes, VAT, brokerage charges, or other fees imposed by their country or local authorities unless otherwise stated.

  • Address Accuracy: Customers are responsible for providing a complete and accurate shipping address during checkout.

  • Incorrect Addresses: Elarvozu is not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping information provided by the customer.

  • Carrier Delays: We are not responsible for delays caused by shipping carriers, customs authorities, weather events, transportation disruptions, or other circumstances outside our reasonable control.

  • Delivered Packages: When tracking confirms that a package has been delivered, customers should first contact the carrier and check the delivery location if the package cannot be found.

Nothing in this Shipping Policy limits any rights you may have under applicable consumer protection laws.

11. Questions About Shipping?

For any questions regarding shipping, delivery, tracking, or your order, please contact our customer support team.

Store Name: Elarvozu
Legal Business Name: Gondwana Foods Hongkong Limited
Website: https://elarvozu.com/
Email: support@elarvozu.com
Phone: (857) 437-6556

Business Address:
ROOM 1911, LEE GARDEN ONE
33 HYSAN AVENUE
CAUSEWAY BAY
HONG KONG

When contacting us about an existing order, please include your Order Number and the Email Address used when placing your order so we can assist you as quickly as possible.