Return Policy

Return Policy

Last Updated: May 22, 2026

Thank you for choosing Elarvozu. Your satisfaction is our highest priority. If there is any issue with your order or the product you received, please contact our support team promptly at support@elarvozu.com with your Order Number (e.g., 015SHOP-1218) and the email address associated with your purchase.

Please read the following policy carefully for guidance on returns, refunds, and replacements.

General Policy

All sales are final. Returns or exchanges are only permitted if there is a verified quality concern or if the wrong product was shipped.

Damages and Quality Issues

We are committed to delivering high-quality products. If your order arrives defective, damaged, or incorrect, please contact our support team immediately.

  • Inspect your items upon receipt and notify us within 7 days of delivery.

  • Include the following information when submitting your claim:

    • Your Order Number and purchase email

    • A brief description of the issue

    • Clear photos or a short video showing the defect, damage, or incorrect item

Each claim is reviewed individually. Depending on the circumstances, approved resolutions may include a replacement, partial refund, or full refund.

Refunds

Approved refunds will be issued to your original payment method.

Please allow approximately 7–12 business days for the refund to appear in your account after it has been processed. Actual processing times may vary depending on your bank, card issuer, PayPal, or other payment provider.

Exchanges

We currently do not process direct exchanges.

Items will only be replaced if they are defective, damaged, or incorrect and the claim has been reviewed and approved by our customer support team.

Unauthorized Returns

Please do not send any item back without prior authorization from our support team.

Returns sent without an approved claim or return authorization will not be accepted, and we may be unable to provide a refund, replacement, or other assistance for unauthorized shipments.

If a return is required as part of an approved claim, our support team will provide the applicable return instructions.

Contact Us

For any questions, concerns, or assistance regarding your order, please contact our customer support team.

Store Name: Elarvozu
Legal Business Name: Gondwana Foods Hongkong Limited
Website: https://elarvozu.com/
Email: support@elarvozu.com
Phone: (857) 437-6556

Business Address:
ROOM 1911, LEE GARDEN ONE
33 HYSAN AVENUE
CAUSEWAY BAY
HONG KONG

When contacting us regarding an existing order, please provide your Order Number and the email address used when placing the order so we can assist you as quickly as possible.

We are committed to reviewing eligible claims carefully and providing an appropriate resolution in accordance with this Return Policy.