Privacy Notice

Privacy Policy

Last Updated: January 14, 2026

At Elarvozu, operated by Gondwana Foods Hongkong Limited, we are committed to maintaining the trust and confidence of our visitors and customers. This Privacy Policy explains how we collect, use, protect, and disclose your Personally Identifiable Information (PII) when you visit or make a purchase from our website, Elarvozu.com.

1. Information We Collect

We collect information to provide you with a smooth shopping experience and to securely fulfill your orders.

Information You Provide

When you place an order, create an account, subscribe to our emails, or contact customer support, we may collect personal information such as:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment-related information

Automated Information

When you browse our website, we automatically receive certain information such as:

  • Your IP address

  • Device and browser information

  • Interaction data through cookies and similar technologies (see Section 5)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process payments, arrange shipping, and send order confirmations and tracking updates

  • Customer Experience: To personalize your experience and improve our website and product offerings

  • Communication: To respond to inquiries or, if you opt in, to send updates about new products, promotions, or special offers

  • Security & Fraud Prevention: To protect against unauthorized transactions, fraud, and abuse

3. Data Protection & Security

Your data security is important to us.

  • Encryption: All sensitive payment information is transmitted using Secure Socket Layer (SSL) technology and encrypted by our payment gateway provider

  • Access Control: Personal information is stored on secure networks and accessible only to authorized personnel who are required to keep it confidential

  • No Card Storage: Elarvozu does not store your credit or debit card details on our servers after a transaction is completed

4. Third-Party Disclosure

Elarvozu does not sell, trade, or rent your Personally Identifiable Information to outside parties for their independent use.

However, we may share limited data with trusted third-party partners who assist us in operating our website, conducting business, processing payments, fulfilling orders, providing analytics, or delivering relevant advertising, provided they handle such information in accordance with applicable privacy and data protection requirements.

Advertising & Marketing Partners

We may allow certain third-party partners to place cookies, pixels, or similar technologies on our site to help measure advertising performance and deliver relevant advertisements.

These partners may collect information about your online activities across different websites over time.

Our partners may include:

  • Meta (Facebook / Instagram)

  • Google

  • AppLovin (Axon)

Information collected by these partners is governed by their respective privacy policies.

You may be able to opt out of certain targeted advertising through the privacy settings offered by these platforms, your browser settings, or other available privacy controls.

5. Cookies Policy

Yes, we use cookies.

Cookies are small files that a website transfers to your device to help recognize your browser and remember certain information.

Types of Cookies We Use

  • Strictly Necessary Cookies: Required for site functionality, such as shopping cart and checkout functions

  • Analytics & Performance Cookies: Help us understand how visitors use our website and improve the customer experience

  • Marketing Cookies: May be used by advertising partners such as Meta, Google, and AppLovin to measure advertising performance and show relevant advertisements

For additional information about cookies used by Shopify, please refer to Shopify's applicable Cookie Policy.

You can choose to disable cookies through your browser settings, although some features of our website may not function properly as a result.

6. Third-Party Links

Our website may include links to third-party websites or services.

These sites operate independently and have their own privacy policies and practices. Elarvozu is not responsible for the content, privacy practices, security, or operation of third-party websites or services.

We encourage you to review the privacy policies of any third-party websites you visit.

7. California Online Privacy Protection Act (CalOPPA)

In compliance with CalOPPA:

  • Users may visit our site anonymously where technically available

  • This Privacy Policy is accessible through a clearly visible link on our website

  • Any material changes to this Privacy Policy will be posted on this page

  • Users may request updates or corrections to their personal information by contacting us or, where available, through their account

Do Not Track Signals

Where supported and required by applicable law, we respond to browser-based privacy preferences and similar tracking controls.

Certain third-party services integrated with our website may have their own practices regarding Do Not Track or similar browser signals.

8. Children’s Privacy (COPPA)

Elarvozu does not knowingly collect personal information from children under the age of 13.

If you believe that a child has provided us with personal information, please contact us immediately at support@elarvozu.com, and we will take appropriate steps to review and remove the information where required.

9. Fair Information Practices & Data Breaches

We take reasonable administrative, technical, and organizational measures to protect the personal information we process.

If a data breach occurs that requires notification under applicable law, we will take appropriate steps to notify affected individuals and relevant authorities within the timeframes required by applicable law.

10. CAN-SPAM Act Compliance

We may collect and use your email address to:

  • Process orders

  • Send order-related updates

  • Provide customer support

  • Respond to questions or requests

If you choose to opt in, we may also send promotional or marketing emails.

In accordance with applicable email marketing requirements:

  • We do not intentionally use misleading subject lines or sender information

  • Marketing communications are appropriately identified where required

  • We work with email service providers that are expected to comply with applicable requirements

  • You may unsubscribe from promotional emails at any time using the unsubscribe link included in our marketing communications

Please note that even if you unsubscribe from promotional emails, we may still send transactional or service-related communications regarding your orders or account.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Store Name: Elarvozu
Legal Business Name: Gondwana Foods Hongkong Limited
Website: https://elarvozu.com/
Email: support@elarvozu.com
Phone: (857) 437-6556

Business Address:
ROOM 1911, LEE GARDEN ONE
33 HYSAN AVENUE
CAUSEWAY BAY
HONG KONG